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Welcome to Zhonggong Mining Technology Co., LTD

Contact Us

  • Tel:0731-82849778
  • Post:0731-82849780
  • Email:zhonggongky@163.com

After-sales Service

The company has established the special after-sale service center , manned with professional engineers, workers and technicians to offer high-quality, timely and thoughtful after-sale service and ensure worry-free service for the customer .We promise the service measures as follows:

1、The project leader will regularly notify the buyer of the production progress;

2、When the equipment is arrived at the site for inspection, we will send our engineer to the site to help the buyer with the inspection so as to facilitate the installation;

3、Warranty period: The warranty period will last 12 months from the date when the goods is under operation with rated load or 18 months from the date when the goods are arrived at the site without objection, whichever comes earlier. In case of any quality problems within the warranty period, We will give response within 8 hours upon notification and will send our staff within 24 hours to the site (only in China) based on the reasonable requirement of the customer. For off-China service , We will send our staff at the soonest based on the visa application time to the site to timely solve the problem .In case of any damages attributable to our company , we shall repair or replace the damaged parts free of charge .In case of and damages arising from the misuse by the customer, we will repair or replace the damaged parts within max,10 days at the cost(only the base price is charged) of the customer;

4、For the equipment delivered by us, we will provide follow-up service , interview with the customers periodically , help the customers to keep the equipment in optimum operation;

5、Wearing parts (For details, see List of Wearing Parts ) are delivered free of charge together with the equipment, and we will provide on long-term basis the spare parts at better price;


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